categories.yml
categories.yml Configuration File & information about it.
categories.yml is a new file that came with version 1.7.2. In earlier version config.yml stored list of all ticket categories, but with 20+ categories, and who knows how much subcategories, it can become a mess. That's a reason a new file has been created to store a list of categories.
Bot comes with 4 pre-setuped categories, 3 being normal ones & 1 being SubCategory Parent (contains subcategories). They can help you to see how everything works and you can just copy-paste them and make changes to create a new ones.
File
So, let's see the file!
# ________________________________________________
#
# CHAMPION TICKETS CATEGORIES FILE
#
# Here you can customize Ticket Categories
#
# ________________________________________________
# Category Name
- name: "General"
# Placeholder for Select Menu
placeholder: "Open Ticket in this Category if need General Help"
# Type for Category, can be COMMISSION, SUPPORT or SUBCATEGORY_PARENT
type: "SUPPORT"
# Channel Name to which to rename Ticket upon Category Selection
# Requires rename_choose: true
# Available Placeholders: <username>, <ticket>
channel_name: "🎫・general-<username>"
# Unique ID of ticket category, no spaces allowed
id: "general_category"
# Select Menu Emoji
emoji: "🎫"
# Name/ID of Category to which to move ticket after Ticket Category is selected, for none leave empty
# Need separateCategories: true
category: ""
# Names/IDs of Roles which will Staff need to view ticket.
# Requires separateRoles > enabled: true
roles: []
# Whether to Ask Questions for this Category
ask_questions: false
# Whether to Ask for Review when Ticket gets Closed
ask_review: false
# Color for Button on Panel for this Category
# Can be Primary (Blue one), Secondary (Gray), Success (Green) and Danger (Red)
button_color: "Primary"
# Max Number of Tickets User can open in Category
# Per-Category Limit
limit: 1
# Configuration regarding Commissions for this Category
# These fields are not required.
# Requires type: "COMMISSION"
commission:
# Roles which to mention in New Commission Message with Quote Button
roles: []
# Channel in which to send New Commission Message with Quote Button
# To send in channels.commissions channel, leave empty
channel: ""
# Embed in Ticket Channel
embed:
# Title of Embed for this Category
# Available Placeholders: <category>, <subcategory> (if it's subcategory)
title: "Ticket - <category>"
# Description of Embed for this Category
# Available Placeholders: <user>, <category>, <reason>
description: "**Category:** <category>\n\nHey <user>, this is your ticket, please describe your problem or ask a question.\nStaff will be with you shortly, be patient, thanks!"
# Image in the Top Right Corner, leave empty to disable
thumbnail: ""
# Image above footer, leave empty to disable
image: ""
# Embed Color, can be Name (Red, Green etc.) or HEX (#f1f1f1, #dddddd etc.)
color: "Yellow"
# Panel for Selected Embed
panel:
# Title of Panel Embed for this Category
title: "General Help"
# Description of Panel Embed for this Category
description: "Open Ticket in this Category if you need General Help."
# Image in the Top Right Corner, leave empty to disable
thumbnail: ""
# Image above footer, leave empty to disable
image: ""
# Embed Color, can be Name (Red, Green etc.) or HEX (#f1f1f1, #dddddd etc.)
color: "Yellow"
# List of Questions to ask
# Need questions: true & Ticket Categories Enabled
questionsList:
# Name for question, used for title
# If using questions_type: "MODAL", this can be max. 45 characters long
- name: "First Question"
# Question to ask
# If using questions_type: "MODAL", this can be max. 100 characters long
question: "This is First Question."
- name: "Second Question"
question: "This is Second Question."
- name: "Third Question"
question: "This is Third Question."
- name: "Buycraft"
placeholder: "Open Ticket in this Category if need Buycraft Help"
type: "SUPPORT"
channel_name: "🎫・buycraft-<username>"
id: "buycraft_category"
emoji: "💵"
category: ""
roles: []
ask_questions: false
ask_review: false
button_color: "Primary"
limit: 1
# Only if Ticket Type is COMMISSION
commission:
roles: []
channel: ""
embed:
title: "Ticket - <category>"
description: "**Category:** <category>\n\nHey <user>, this is your ticket, please describe your problem or ask a question.\nStaff will be with you shortly, be patient, thanks!"
thumbnail: ""
image: ""
color: "Yellow"
panel:
title: "BuyCraft Help"
description: "Open Ticket in this Category if you need help with Buycraft."
thumbnail: ""
image: ""
color: "Yellow"
questionsList:
- name: "First Question"
question: "This is First Question."
- name: "Second Question"
question: "This is Second Question."
- name: "Third Question"
question: "This is Third Question."
- name: "Bug"
placeholder: "Open Ticket in this Category if you've found Bug"
type: "SUPPORT"
channel_name: "🎫・bug-<username>"
id: "bug_category"
emoji: "🐛"
category: ""
roles: []
ask_questions: false
ask_review: false
button_color: "Primary"
limit: 1
# Only if Ticket Type is COMMISSION
commission:
roles: []
channel: ""
embed:
title: "Ticket - <category>"
description: "**Category:** <category>\n\nHey <user>, this is your ticket, please describe your problem or ask a question.\nStaff will be with you shortly, be patient, thanks!"
thumbnail: ""
image: ""
color: "Yellow"
panel:
title: "Report a Bug"
description: "Open Ticket in this Category if you've found a bug."
thumbnail: ""
image: ""
color: "Yellow"
questionsList:
- name: "First Question"
question: "This is First Question."
- name: "Second Question"
question: "This is Second Question."
- name: "Third Question"
question: "This is Third Question."
- name: "SubCategory Parent"
placeholder: "Open Ticket in this Category to see subcategories."
type: "SUBCATEGORY_PARENT"
id: "sub_parent"
emoji: "🌳"
button_color: "Primary"
panel:
title: "SubCategory Parent Panel"
description: "Open Ticket in this Category then choose SubCategory"
thumbnail: ""
image: ""
color: "Yellow"
subcategories:
- name: "SubCategory Example"
placeholder: "Open Ticket in this Category if need SubCategory Help"
id: "category_sub"
emoji: "🌲"
roles: []
# Type for SubCategory, can be COMMISSION or SUPPORT
type: "SUPPORT"
ask_questions: false
ask_review: false
channel_name: "🌲・subcategory-<username>"
category: ""
button_color: "Primary"
limit: 1
# Only if Ticket Type is COMMISSION
commission:
roles: []
channel: ""
embed:
title: "Ticket - <subcategory>"
description: "**Category:** <subcategory>\n**Parent Category:** <category>\n\nHey <user>, this is your ticket, please describe your problem or ask a question."
thumbnail: ""
image: ""
color: "Yellow"
panel:
title: "SubCategory Help"
description: "Open Ticket in this Category if you need help with SubCategory."
thumbnail: ""
image: ""
color: "Yellow"
questionsList:
- name: "First SubCategory Question"
question: "This is First SubCategory Question."
- name: "Second SubCategory Question"
question: "This is Second SubCategory Question."
- name: "Third SubCategory Question"
question: "This is Third SubCategory Question."
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